Will my insurance company give me a discount if I install an automatic
gas shutoff valve?
Please speak directly with your insurance agent to see if your insurance
company will give you a discount on your annual premium.
Do I need to be present for installation?
It is recommended, but not mandatory. As long as we can reach your gas
or propane line, we can install the valve without you being present. However,
your gas appliances will need to be re-lit after installation. In order
for us to do this, we need access to your gas appliances (water heater).
Most gas stoves automatically re-light.
Does the valve need to be reset after it is triggered?
Yes, the valve needs to be reset. The process for resetting is very simple
and clearly marked on the front of the valve. Upon installation, our professionals
will show you how the valves can be manually reset.
How do I reset my valve after it is triggered?
The process for resetting the valve is a very simple process. Upon installation,
you will be taken through the process by our professionals.
On the vertical valve, there is a green screw marked "manual reset"
on the front of the valve. Using a coin or flathead screwdriver, turn
the screw clockwise about 1/8 turn in the direction indicated on the valve
until you see the silver ball in the window. Silver = Open
On the horizontal valve, there is a silver screw marked "manual
reset" on either side of the valve. Using a coin or flathead screwdriver,
turn the screw about 1/8 turn in the direction indicated on the valve
until you see green in the circular window on top of the valve. Green
= Open
Do I need a new valve after an earthquake?
No, the valve can be manually reset by following the process outlined
above. It is recommended you contact PG&E after an earthquake to ensure
that you do not have a leak in or around the meter.
Can I still manually turn off my gas?
If you need to shut off your gas manually, you may do so, just as you
did before installing the automatic gas shutoff valve.
Does the valve come with a warranty?
Yes, the valve comes with a manufacturer's warranty (30 years in Los
Angeles county, 5 years outside of L.A. county).
If you have additional questions please submit to Earthquake IQ through
our Contact Form or please contact us 1-888-567-4374.
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